DriveGoNow

Terms & Conditions

Preamble

These Terms and Conditions of Use and Service (the "Terms") govern access to and use of the website drivegonow.com and all associated services (the "Platform"), published and operated by DriveGoNow ("DriveGoNow", "we", "us" or "our"), a company incorporated in the Emirate of Dubai, United Arab Emirates.

DriveGoNow operates an intermediary (brokerage) platform that connects users wishing to rent a vehicle in Dubai with independent third-party vehicle rental companies (the "Rental Companies" or "Partners").

By accessing, browsing or using the Platform, you acknowledge that you have read, understood and unconditionally accepted these Terms. If you do not accept these Terms, you must immediately stop using the Platform.

1. Definitions

  • "Platform": the website drivegonow.com and any service, tool, application or interface operated by DriveGoNow.
  • "User", "You": any natural or legal person who accesses or uses the Platform, whether or not they make a Booking.
  • "Rental Company" or "Partner": any independent third-party vehicle rental company listed on the Platform that offers vehicles for rent.
  • "Vehicle": any vehicle offered for rent by a Rental Company through the Platform.
  • "Booking": the request to rent a Vehicle made by the User through the Platform and transmitted to the relevant Rental Company.
  • "Rental Agreement": the agreement entered into directly and exclusively between the User and the Rental Company for the rental of a Vehicle.
  • "Services": the intermediation, comparison, connection and Booking-transmission services provided by DriveGoNow.

2. Purpose and Role of DriveGoNow

2.1. DriveGoNow acts solely as an intermediary (broker). Its only role is to connect Users with independent Rental Companies and to facilitate the transmission of Booking requests.

2.2. DriveGoNow is neither a vehicle rental company, nor an owner, nor a fleet operator. DriveGoNow does not own, hold, maintain, insure or make available any vehicle.

2.3. DriveGoNow provides no rental, transport, insurance, roadside assistance or driving service. These services are the exclusive responsibility of the Rental Company selected by the User.

2.4. The listing of a Rental Company or a Vehicle on the Platform does not constitute a recommendation, guarantee or endorsement by DriveGoNow as to the quality, safety, legality, availability or suitability of the Vehicle or the Rental Company.

3. Legal Nature of the Relationship

3.1. The Rental Agreement is entered into directly and exclusively between the User and the Rental Company. DriveGoNow is not a party to the Rental Agreement and assumes no rights or obligations under it.

3.2. The User is entirely free to accept or refuse any rental offer proposed by a Rental Company. The decision to enter into a Rental Agreement rests solely with the User and is the User's sole responsibility.

3.3. The specific terms of the rental (rates, security deposit, excess, mileage, insurance, minimum age, required licence, return conditions, penalties, etc.) are defined exclusively by the Rental Company and communicated by it. They prevail over any indicative information displayed on the Platform.

3.4. By making a Booking, the User acknowledges that they are contracting with the Rental Company and not with DriveGoNow, and that they must review and accept the Rental Company's own terms before taking possession of the Vehicle.

4. The Service: Booking Process

4.1. The Platform allows the User to search, compare and select rental offers proposed by the Rental Companies, and to transmit a Booking request to the relevant Rental Company.

4.2. A Booking request does not constitute automatic conclusion of the Rental Agreement. The Booking is subject to confirmation, acceptance and actual availability of the Vehicle by the Rental Company.

4.3. The User undertakes to provide accurate, complete and up-to-date information when making a request. DriveGoNow shall not be held liable for the consequences of erroneous, incomplete or fraudulent information provided by the User.

4.4. Any subsequent communication, confirmation, modification or performance of the Rental Agreement is a matter for the direct relationship between the User and the Rental Company.

5. Information, Availability and Accuracy of Listings

5.1. Information relating to Vehicles, rates, availability and conditions displayed on the Platform is provided by the Rental Companies and/or by third parties. DriveGoNow relays it in good faith but does not guarantee its accuracy, completeness or timeliness.

5.2. Rates, availability and Vehicle characteristics are subject to change at any time and may differ between the time of consultation and the time of Booking or collection.

5.3. Photographs, descriptions, vehicle categories and equipment are presented for indicative purposes only. The Vehicle actually provided may differ and is determined by the Rental Company according to its availability.

5.4. DriveGoNow endeavours to keep the Platform up to date but shall not be held liable for errors, omissions, inaccuracies or outdated information originating from the Rental Companies.

6. Prices, Payment and DriveGoNow's Remuneration

6.1. Unless expressly stated otherwise, payment of the rental price is made by the User directly to the Rental Company, in accordance with the terms defined by the latter.

6.2. DriveGoNow is remunerated by the Rental Companies for its intermediation service. This service is free of charge for the User, unless otherwise explicitly stated on the Platform at the time of Booking.

6.3. Ancillary charges (security deposit, fuel, additional insurance, options, late fees, penalties, excess mileage charges, fines, tolls, etc.) are set and collected by the Rental Company, independently of DriveGoNow.

6.4. DriveGoNow performs no payment-processing function in relation to the Rental Agreement and at no time holds the funds paid to the Rental Company, except where a pre-payment mechanism is expressly offered on the Platform.

7. Rental Company Terms and Obligations

7.1. Each Rental Company applies its own rental terms, which it alone is entitled to define and enforce. These terms may include, without limitation: the minimum age of the driver, the validity and duration of the driving licence, the requirement for an international driving permit, the amount and terms of the security deposit, the insurance excess, the fuel policy, mileage limits, permitted driving areas and return conditions.

7.2. The performance of the rental — the condition, maintenance, safety, compliance and insurance of the Vehicle, its handover, collection, assistance and return — is the sole responsibility of the Rental Company.

7.3. Any dispute, claim, damage, disagreement or litigation relating to the rental or the Vehicle must be addressed and settled directly with the Rental Company (see Article 17).

8. User Obligations

8.1. The User undertakes to use the Platform in a fair, lawful manner and in accordance with these Terms.

8.2. The User declares that they have the legal capacity to contract and that they meet all conditions required by the Rental Company to enter into a Rental Agreement (in particular holding a valid driving licence and meeting the age requirements).

8.3. The User undertakes not to:

  • provide false, inaccurate or misleading information;
  • use the Platform for fraudulent, unlawful or unauthorised purposes;
  • impair the security, integrity or proper functioning of the Platform;
  • extract, reproduce or exploit all or part of the Platform's content without authorisation.

8.4. The User is solely responsible for verifying the Rental Company's terms and their own eligibility for those terms before making any Booking and before taking possession of the Vehicle.

9. Modifications, Cancellations and Refunds

9.1. The terms for modifying, cancelling and refunding a rental are defined exclusively by the Rental Company and communicated by it at the time of Booking.

9.2. Any request for modification, cancellation or refund must be handled in accordance with the policy of the relevant Rental Company. DriveGoNow may, as a mere facilitator, relay a request to the Rental Company, without this engaging its liability or guaranteeing any outcome.

9.3. DriveGoNow makes no refund in respect of the Rental Agreement, except for any amounts it may have directly collected from the User and in accordance with the refund policy displayed on the Platform.

10. Exclusion and Limitation of Liability

10.1. DriveGoNow acts solely as an intermediary and expressly disclaims all liability with respect to the rental, the Vehicle and the Rental Company. Accordingly, and to the maximum extent permitted by applicable law, DriveGoNow shall not be held liable, directly or indirectly, for:

  • the performance, non-performance, defective performance or delayed performance of the Rental Agreement by the Rental Company or the User;
  • the condition, safety, maintenance, compliance, legality or availability of the Vehicle;
  • any accident, personal injury, property damage, theft, loss, harm or injury occurring before, during or after the rental;
  • any dispute, disagreement, litigation or dissatisfaction between the User and the Rental Company;
  • the rates, charges, security deposits, excesses, penalties, fines or any amount billed by the Rental Company;
  • the accuracy, completeness or timeliness of the information, listings, photographs or availability provided by the Rental Companies or third parties;
  • the refusal, cancellation or unavailability of a Booking by the Rental Company;
  • the coverage, scope, validity or absence of insurance for the Vehicle;
  • any act, omission, fault, negligence or breach by a Rental Company or a third party.

10.2. DriveGoNow's liability may only be engaged in the event of a proven breach of its own obligations as an intermediary and is in any event limited, to the extent permitted by law, to the amount, if any, collected by DriveGoNow from the User in respect of the relevant Booking.

10.3. DriveGoNow shall in no event be held liable for indirect, intangible or consequential damages, including in particular loss of income, loss of opportunity, loss of enjoyment, or any other harm not resulting directly and exclusively from a proven breach by DriveGoNow.

10.4. The User acknowledges and agrees that their decision to contract with a Rental Company is their free choice and their sole responsibility, and that they assume the risks inherent in renting a Vehicle.

11. Exclusion of Warranties

11.1. The Platform and the Services are provided "as is" and "as available", without warranty of any kind, express or implied.

11.2. DriveGoNow does not warrant that the Platform will be error-free, uninterrupted, secure or available at all times, nor that the results obtained from its use will meet the User's expectations.

11.3. DriveGoNow gives no warranty as to the quality, reliability, solvency, legality or conduct of the Rental Companies.

12. Indemnification

The User undertakes to defend, indemnify and hold harmless DriveGoNow, its officers, employees, agents and partners against any claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising from: (i) their use of the Platform; (ii) their breach of these Terms; (iii) their breach of a Rental Company's terms or of a Rental Agreement; or (iv) any breach by them of any law or of a third party's rights.

13. Force Majeure

DriveGoNow shall not be held liable for any failure to perform its obligations resulting from an event of force majeure or an event beyond its reasonable control, including: natural disaster, fire, flood, epidemic, pandemic, war, act of terrorism, riot, governmental decision, network, power or telecommunications failure, or the failure of a third-party provider.

14. Intellectual Property

14.1. All elements of the Platform (trademark, logo, texts, graphics, structure, database, code, visual elements) are the exclusive property of DriveGoNow or its licensors and are protected by intellectual property law.

14.2. Any reproduction, representation, modification, extraction or exploitation, in whole or in part, of the Platform or its content, without the prior written authorisation of DriveGoNow, is strictly prohibited.

15. Personal Data and Privacy

15.1. The processing of the User's personal data is governed by our Privacy Policy, available on the Platform, which forms an integral part of these Terms.

15.2. In connection with a Booking, the User acknowledges and agrees that certain of their data may be transmitted to the relevant Rental Company for the sole purpose of processing and performing the rental.

16. Third-Party Links and Services

The Platform may contain links to third-party websites, content or services (in particular those of the Rental Companies). DriveGoNow exercises no control over these third parties and disclaims all liability for their content, practices, policies or availability.

17. Claims and Disputes with the Rental Company

17.1. Any dispute relating to a rental, a Vehicle or a Rental Agreement must be brought and settled directly with the relevant Rental Company, which is solely responsible for the performance of the rental.

17.2. DriveGoNow is under no obligation to intervene in such a dispute. It may, however, at its sole discretion and as a mere facilitator, relay a claim to the Rental Company, without this constituting an assumption of liability or a guarantee of resolution.

18. Suspension and Termination

DriveGoNow reserves the right, at any time and without notice, to suspend, restrict or interrupt access to all or part of the Platform, or to refuse access to any User, in particular in the event of a breach of these Terms, without this giving rise to any compensation.

19. Modification of the Terms

DriveGoNow reserves the right to modify these Terms at any time. The applicable Terms are those in force at the date of use of the Platform. It is the User's responsibility to review them regularly. Continued use of the Platform after modification constitutes acceptance of the modified Terms.

20. Governing Law and Jurisdiction

20.1. These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

20.2. Any dispute relating to the validity, interpretation or performance of these Terms shall fall under the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, without prejudice to any mandatory consumer-protection provisions that may apply.

21. General Provisions

21.1. Severability. If any provision of these Terms is held to be void, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

21.2. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the User and DriveGoNow regarding the use of the Platform.

21.3. Waiver. DriveGoNow's failure to rely on any provision shall not constitute a waiver of its right to rely on that provision at a later date.

21.4. No Assignment. The User may not assign or transfer their rights and obligations under these Terms without the prior written consent of DriveGoNow.

22. Contact

For any question relating to these Terms or the Platform: